Tag - Consumer Goods and Services Ombud

Tweet your complaint to resolution

You have a complaint against a financial services company and you are frustrated beyond belief. So, you find their Facebook page and post your tale of woe along with all the relevant information. Stop. Have you thought about the full implications of doing so? Most companies have woken up to the value of using social media to quickly and...

Consumer Protection Act: Know when to complain

We’ve all had a bad customer experience, but how many of us actually take it further?  Under the Consumer Protection Act (CPA), you may be entitled to compensation. Consumer Goods and Services Ombud (CGSO), Adv. Neville Melville points out five common areas of consumer complaints and how to go about complaining. 1. PROBLEM: Poor quality Consumers...