Tag - Consumer Protection Act

The fine art of franchising

You want to be your own boss and becoming a franchisee seems like the perfect way to do it. Before you go racing off to make your fortune, though, there are a few things you need to bear in mind. Zanele Mvelase was on the executive fast track in the financial services sector but after 13 years, she realised that while she was busy building a...

Air tickets: read the fine print

Air travel is not cheap and even “low-budget” airlines charge you more than R1 000 for a local, return flight. However, low-cost air tickets come with a non-refundable clause, so you get what you pay for. Read the fine print before you buy because a refund might not fly. Khanyi purchased four tickets from Kulula last year and was not allowed to...

Consumer Protection Act: Know when to complain

We’ve all had a bad customer experience, but how many of us actually take it further?  Under the Consumer Protection Act (CPA), you may be entitled to compensation. Consumer Goods and Services Ombud (CGSO), Adv. Neville Melville points out five common areas of consumer complaints and how to go about complaining. 1. PROBLEM: Poor quality Consumers...