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Self-service facility for GEPF members

Sep 16, 2021

Self-service facility for GEPF membersTechnology is making it easier for GEPF members and pensioners to keep track of their pension information and claims process.

By downloading the new GEPF self-service mobile app onto your device, you can remove the frustration of standing in long queues at GEPF offices or spending time trying to get through to the call centre.

The self-service portal can also be accessed via your web browser.

The self-service portal allows members and pensioners to do most administrative functions online, such as accessing their latest benefit statements, tax certificates, and proof of payment, updating beneficiaries, as well as keeping up to date with GEPF communication such as benefit updates and pension increases.

Members and pensioners will be able to update personal information such as address and contact details.

Unfortunately, for security reasons, when changing personal information such as one’s surname or marital status, you will still need to complete the relevant forms manually. Once the correct form is completed, the member or pensioner needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on the GEPF self-service platforms.

Currently the app allows members to trace resignation and retirement benefit claims only, so you know how far along your claim is in the process.

The next feature will be allowing beneficiaries to track all benefit claims, such as a child’s pension benefit, spouse pension benefit, death benefit, funeral benefit, and divorce claim benefits.

How to register

If you’re using a web browser, visit the GEPF website and click on “Self Service Log in” in the top-right corner of the home page (or click on this link which will take you directly to the self-service registration page).

Alternatively, you can download the GEPF self-service mobile app from the Google Play Store, Huawei App store gallery or Apple App store and follow the prompts to register. Just search within the app store for “gepf” and you should find the app.

If you run into technical issues or need assistance with information on the platform, you can call 012 319 1400 or email selfservicesupport@gpaa.gov.za

If your email or cellphone number does not match the information held by the GEPF, you will then be redirected to the self-registration questionnaire page. The self-registration questionnaire requires a member to supply a valid SA ID number or passport number that matches the information held by the GEPF and once successfully matched, you will need to answer a set of questions for authentication. If all questions are answered correctly, you will be able to update your personal information and register.

Once you sign up you will be given an OTP (one-time pin) for verification and will be assigned a temporary password. When you log in, make sure you change the assigned password to your own unique password.

You can now track your retirement funds anywhere, any time.

4 Comments

  1. I downloaded the app early this year and deleted it due to non functioning and I wrote an email, but I didn’t get any response, hope this time it has been improved

    Reply
  2. This self-service is excellent to see your benefits immediately!

    Reply

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Maya Fisher-French author of Money Questions Answered

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