Over the past year, the Consumer Goods and Services Ombud resolved over 8 600 complaints of which 65% resulted in a favourable outcome for consumers.
Tag - Consumer Goods and Services Ombud
During tough times, it’s not uncommon for businesses to go bust as they battle to make ends meet. What are your rights when a company goes bust after you parted with money for a service or product?
Companies sometimes offer a free trial in an attempt to entice customers to sign up to a service or to buy a product they’re not familiar with.
Before you sign on the dotted line of a new gym contract, make sure you are familiar with the terms and conditions.
You have a complaint against a financial services company and you are frustrated beyond belief. So, you find their Facebook page and post your tale of woe along with all the relevant information. Stop. Have you thought about the full implications of doing so? Most companies have woken up to the value of using social media to quickly and...
We’ve all had a bad customer experience, but how many of us actually take it further? Under the Consumer Protection Act (CPA), you may be entitled to compensation. Consumer Goods and Services Ombud (CGSO), Adv. Neville Melville points out five common areas of consumer complaints and how to go about complaining. 1. PROBLEM: Poor quality Consumers...