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6: Know your Ombud Episode 6: Death and Disability claims not adding up?

In this episode of "Know Your Ombud," we examine the complexities of long-term insurance and the common complaints the Ombud receives. Host Maya Fisher-French chats to Sonya Ma...

1: Retirement Reimagined Episode 1: How prepared are South Africans for retirement?

Welcome to the first episode of “Retirement Reimagined,” a series of conversations exploring the latest FNB Retirement Survey and what it reveals about the average South African...

5: Know Your Ombud Episode 5: General & personal insurance unravelled

In this episode of "Know Your Ombud," host Maya Fisher-French engages with Edite Teixeira-Mckinon, the lead Ombud for non-life insurance, to understand the intricacies of short-...

To trust that a financial institution has your best interests at heart, you need to be confident that the product design is appropriate, and that all information provided is clear and accurate. You also have the right to appropriate advice, and the product should deliver on the expectations set during the sale. Finally, there should be no unreasonable barriers when you need to access your money, lodge a claim, make changes to the product, or submit a complaint.

‘Know your Ombud’ is a series of conversations in partnership with the Ombud Council, aimed at helping consumers of financial services understand their rights and where to go if they are not treated fairly.

Your Next Favourite Book

Money Questions?Answered!

In this book, Maya shares her vast knowledge and ability to explain financial concepts in an accessible manner to answer the most common questions she receives around managing money. She also shares her own money journey from finding herself unemployed, with a new baby and a massive overdraft to financial security.