“Know your ombud” episode 6 In the latest episode of our Know Your Ombud series, I am joined by Sonya Marais, Senior Adjudicator for the Life Insurance Division of the National Financial Ombud (NFO), who helps us understand the complexities of...
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Listen: General and personal insurance unravelled
“Know your ombud” episode 5 In the latest episode of our Know Your Ombud series, I am joined by Edite Teixeira-Mckinon, the lead ombud for non-life insurance at the National Financial Ombud. Have you ever felt overwhelmed or confused by one of your...
Listen: When responsible credit goes wrong
“Know your ombud” episode 4 In the latest episode of our Know Your Ombud series, I am joined by Howard Gabriels, the head ombud for credit. Credit providers are required to treat customers fairly, but consumers also have a responsibility to repay...
Listen: Big Banks – David and Goliath
“Know your ombud” episode 3 In the latest episode of our "Know Your Ombud" series, we dive into the world of financial services with Nerosha Maseti, the lead ombud for banking services. With an increasing number of complaints about banking...
Listen: What to do if your financial institution treats you unfairly
“Know your ombud” Episode 2 I’m joined by Reana Steyn, the head of the National Financial Ombud, to discuss the role of this ombud, and how it is a vital resource when you have a dispute with a financial institution. Reana shares insights into the...
Listen: Know your ombud
“Know your Ombud” is a series of conversations aimed at helping consumers of financial services understand their rights and where to go if they are not treated fairly. The financial ombud schemes include the National Financial Ombud, the FAIS...
