Please note that this website cannot answer your questions about your UIF application. You must apply and submit your continuation forms via the UIF website. If you are struggling with the online application process, you can email Ms Ditoro Makgato, Mr Deon van Niekerk or Mr Tsepo Dube.
Makhosonke Buthelezi, director of communication and marketing at the Unemployment Insurance Fund, answers some questions relating to the new online UIF claiming process.
How many months can you claim UIF for?
UIF can be claimed for eight months, provided that you have full (238) credit days. For every six days that you work as a contributor, you receive one day’s credit, subject to a maximum of 238 days. To qualify for the full credit days you must have worked as a contributor for more than four years. The rate at which the benefits are payable ranges between 38% and 60% of your last remuneration as a contributor. Low-income earners receive a higher percentage.
I am from Welkom but I’m currently in Rustenburg looking for a job. As a UIF beneficiary I used to claim for UIF in Welkom. Do I have to return or can I receive my claim in Rustenburg?
If there are outstanding payments to be made on the original claim made in Welkom, then the claimant should continue to claim in Welkom. This will avoid confusion and delays because the records are in Welkom and it is easy to process the continuation of payment form from where the claim was originally made.
How long after being dismissed do I have to apply for benefits?
The prescription period for benefits is six months from date of termination of service, so you should submit your application for benefits as soon as possible after being dismissed. Note that ordinary benefits are payable from the date of application and not the date the job ended, so it is important to apply as soon as possible.
How do I go about filing online for my UIF benefits?
Simply go to www.ufiling.co.za and follow the steps to create an account. The service is completely free and allows UIF returns can to be done simply and conveniently online. Other benefits include ease of secure payments (debit order and credit push via internet banking) and faster processing times. uFiling is paperless and submission of declaration is instant and reliable.
As an online registered employee you will be able to securely submit your Application for Benefits (for unemployment, maternity, illness and adoption) as well as Continuation of Payment and Notice of Appeal. An employee can register on the Employee Portal if the employer has been accredited by the UIF. This portal will allow the employee to securely submit forms to the UIF electronically.
How long should it take after signing and being given a date as to when payment will be paid?
It should take no more than 10 working days to process the second or third payment after signing the continuation of payment. We use the 10 days to double check if the claimant is indeed still unemployed, and verify other personal details to prevent fraud.
I have not received my claim, and have had my forms sent back. What can I do?
Generally, claimants would be turned away if their forms are incomplete. Keep in mind that the banking details form is to be completed by the bank, and the salary schedule is to be completed by the employer. There are also cases where the claimant’s employment history shows that previous employer/s never terminated the applicant when she or he left.
If you are having a problem with a claim you can contact the call centre, but it helps to have the name of the official who has been assisting at the labour office as well as which labour office you have been dealing with in order to resolve the issue.
Sharecall: 0860-345-464 or 012-3371680 option 3
Email:Â ufilingsupport@uif.gov.za
I want to claim UIF during my maternity leave. How much will I receive?
The application should be made prior to the birth of a child or within six months of the birth.
The contributor must be receiving less than the normal remuneration while on maternity leave. Subject to credit days accumulated, benefits can be paid to a maximum of 121 days. In the event of a miscarriage or a stillbirth, benefits are only paid for a maximum period of six weeks after the miscarriage/stillbirth.
You can also claim for maternity benefits in the case of adoption. This application must be made within six months of the adoption order being issued by a competent court. The adopted child must be younger than two years old and only one of the adopting parents can apply for benefits, provided that the contributor suffers full or partial loss of earnings while physically caring for the child. Benefits are payable from the date on which adoption leave commences and the time must have been spent caring for the child.
Can I claim UIF benefits if I am too ill to work?
Yes, you can claim as long as the application is made within six months after you have stopped working due to the illness. Benefits are paid as from the date on which you stopped working. A medical certificate should be submitted to support the claim. The amount payable is the difference between what the employer pays and the rate that is prescribed in the benefits schedule of the Unemployment Insurance Act.
Benefits are only payable in respect of periods of illness lasting longer than 14 days and subject to credit days. Benefits can be paid to a maximum of 238 days in any period of four years.
| Ensure that your employer declares your UIF contribution with the Fund every month as this assists in the finalisation of the claims. Too often employers pay the lump sum via SARS, but UIF doesn’t know who they are paying for. So when the claimant applies, the Fund has to go back to the employer to obtain information about the individual applicant which delays the process. |
This article first appeared in City Press.
I’ve been collecting my UIF for the past 4 months now. I worked for a company for 5 years and 6 months. My last salary landed to be an amount of R6400.00. My first pauout was R3100.00, why has it dropped to R2400.00 and for how long will I be getting the UIF?
Hi Maya Fisher-French
I registered and received my first UIF pay out. How many days must go by before I must submit for my second claim online for the payment request under continuation of benefits tab
Kind Regards
I have applied for UIF claim in July recently I phone call center to find out about application process. I was told my application was declined because I have resigned. My UI-19 clearly shows I was dismissed. To my shocking surprise each time I ask the question how is it possible the dismissal status was overlooked, all consultant hang up the phone on me. I have re-emailed the documents multiple multiple times with no response. I have since appealed and nothing has come of it. Why do I get the feeling labour department will do anything possible to decline applications or even stretch the process so we give up? There seem to be ridiculous strategy to withheld payment and discouraging applicants.
Hi, so i received my first payment, i received my second one today and it was 4 times less than the first? Howcome?
Hi how long did you wait for your second payment
Hi, I have completed whole process with uif, my status says approved, still I am waiting so long for them to pay out my benefits, why?
Hi, I have been booked off on long sick leave since 1 Jan 2019.
Am I entitled to claim for UIF benefits still as I understand that the time period within which a claim can be submitted was increased from 6 to 12 months after being booked off sick / reduction in salary ?Where can I find the confirmation of the change from 6 to 12 months ?
Thank you
Goeie Dag. Ek wil weet wanner kry ek my volgend pay ment ek het al eerste een gekry ek wil weet wanner kry ek nommer 2.
please can you assist me I have received from the UIF office
Dear LEANNE CAROLINE. UIF Claim approved. Submit Request for Payment after 15 days at a local Labour
what must I do now
I was dismissed in June, applied for UIF and got my first payment in July. My salary when I was dismissed was at R27750.
First payout was about R15000 in July, August was about R5900 and I suspect this month will be less than R1000.
How is this possible and I how long am I gonna be paid.
Hi there I have earned over R10000 for four years plus my first payment was only R228. Is this possibly correct?
Hello. My dad wants to claim UIF but apparently he cannot because it has been 8 months since he was forced to retire. Is there anyway around this so he can still claim UIF?He has been paying towards it for over 45 years
afternoon I wanted to ask I worked in a company from 2008 until 2016 September then they retrenched me before I could go and claim a week later I found a job on the 3 October 2016 until September 2019 I was retrenched again so what I need to know is would they pay my money from 2008 until 2019 when I claim it
Hallo
Just want to know im claiming for maternity benefits. Status is completed by assesor. What will happen next. How long before i get my claim.
Regards
Good day,
I was yesterday at the labour centre to sign for a payment (my first payment) and the consultant processed it but I realised that the banking info I provided is incorrect. Is it possible for them to change it for the money to go into the correct account?
Kind regards.
I have made uif claim application online and emailed the documents four weeks ago, when I check for status update on my profile, it says no application . Please advise when the application was submitted I did not receive a Case number or follow up update.
My mother passed away while i was in high school and i was a legible to claim it as she was still working by then and now its about 10years now can i still claim it or i can just forget it??
To be honest, it seems hard enough for people who are currently unemployed to get their payments. It may be impossible to figure that out ten years later…
How long does it take for you to get uif after registration
My Husband is Medically boarded and we submitted the papers they gave him the date of the 01-10-2019 to sign my question is how long after signing does he receive his first payment?
Good day, the ufiling site says my bank account number is incorrect but it is the same as on my bank statement
Hi i recieved my first payment on the 15th of june and i signed but from that day i didn’t get another payment until today or is it maybe i did not submit the birth certificate of my new born baby for thi maternity claim.
Hello i submitted my forms on the 1st of august how long will it take to get 1st money
I claimed my uif jan 2018 when I was on maternity leave nw a year later my contract has ended can I claim again
Yes you can claim again for benefits
hi i want to know why pensionars dont have uif money while still at work,my granfather live job last year but struggle to find his uif money they say he pensionar but the company that was worked fo 27 years never give him any cent but they give him ui19 document to claim but dololooo please answer me i want to know process to explain my grand father
How long do i wait for my last payment after signing date
Hi what if my uif was not paid out while i was on maternity hw much will i get if documents is submitted
Hi what does submit request for payment after 15 day mean. Since my first application was on ufilling
Hi how long do you get the uif money?
Hi I submitted my second pay paper work on the 21 June but today is 5th Jun and I never get paid yet, is there a problem or I rushing it but it 10 day today and in still waiting
i have been waiting for my Ui19 about a month and a fully 2 weeks its not coming what should i do now because its taking forever now
The first payment took 3 days, how long is the second and 3rd one take?
The payment request is done under continuation of benefits tab. Very odd to me too! And then it takes 7-10 days to process!
If you got R3000 for first sign and R250 for second sign how do yo know if you can sign the third time or how many times can you sign
my mum .passed away since 2019 I was not aware for claiming uif am I allowed to claim
I went on maternity leave in April i shortly after had the baby and have been on bed rest due to complications. I applied last week on ufiling as I had come across the website. My question is will uif pay me for April May and June after only applying in June due to medical complications?
If I have a work and I must go and sign for my money. Can I send somebody else with a letter. And can he apply for another month. I was 2 months without work must get my 1st payment now. But I have a work now. Greetings Veranell
You can’t work and still try and claim monies
Hi I would like to find out I claimed UIF in 2011 and apparently I was overpaid so I went and signed for my second time and advised them that the payment was not the same as what the consultant advised me I would like to know what is an over payment and if they can advise me why I was not notified of this when I signed my first draw please advise accordingly and would like to know why I only signed twice
I have made a personal application for benefits after retirement, got all necessary paperwork on 5 Feb 2019, was told it will take approx 5 weeks, they will advise me.
It has been 12 weeks and still ha nt heard from them. I have moved houze in the meantime and have tried calling the umber provided with no success. I made the application in town whdn i lived nearby, now I am in the Boland and would have to make a very early morning trip to town. PSE ADVISE if there is a time limit to this, I am starting to panic.
My husband is registered on UFiling. I changed the password for contuniation of payment and verified his new password. I do not know how to apply for payment as the new instruction manual is not clear to me. Do I have to go through the registration process as from page 1 for contuniation of payment?
Hi – how do I get hold of UIF? I have made online payment which reflect but they are not being allocated to the necessary month so it shows a huge outstanding amount. I have called everyday this week and hold on for over 45 minutes?
My husband has received 2 payments from uif he needs to go back on the 17th of the month and is not able to as he is in hospital. How and what can I do (his wife) so we can still receive payment
Hi help me Ive signed for continuation of payment on 20/03./2019 but money its still not in what must I do
Hello I want to find out if I can claim for uif if I was dismissed for dissertion by my company please help
You usually can’t claim if you were dismissed or fired
Hi there I missed my UIF signing date by one day will it be a problem if I go in the next day?
How do they decide how much they will pay you every month?
Who decides?
It can’t be on the amount you earned!
Who can you contact at UIF about this?
It is based on a formula
Hi there, My singing date for UIF is next week Wednesday but can’t go in to sign will they still pay my money in my account without going in to sign?
It’s approx 30-60% of your salary. The more you earn, the lower the percentage you’ll get
Hi how are u ,i was dismised at work in 09 april 2018 and i went to home affairs to claim for my money i was told to bring my work permit but by then it was not issued ,so not i have my work permit and it more than six months after my day of dismisal , its 9 months what must i do ,may u please assist me
Good day
I trust that you are well. I was advised that I would receive my first payment before the 17th of January. Today is the 16th and still have not received any communication from the department of Labour whether my maternity claim was approved or not
Good Day
I signed for my first uif payout on friday the 21 december 2018@mitchells plain department of labour, the lady told me it will tKe 3- 5days for the payment to be available however i haven’t received any payment as yet . Could you please give me an indication as to when my monrywill be available ?
I have called the offices numbers o
I’ve went to sighn on the 8th of Oct 2018. The gentleman gave me an UI 6 A dorm ro fillbin and said my money wil be payed in the friday or monday.
I try to phon Roodepoort Labour Derpartment without success! Via mail I found out that I must first come and fill in a payment request I wa ls approved l,but also received an UI 6A for the 8th November 2018.
What is a payment request?
Will you help me please?
should I go and cancel my claim if I get a two to three months contract job for shutdown? I have not received a single payment.
Can take a loan on my uif
How many times do I have to sign before first payment and how long does it take to receive payment after signing.
I struggle on ufiling to do Continuation of Payment received message which was send to the email address no response phoned several times but do not get through after 10 to 25 minutes waiting on phone. Who can assist urgently?
Makhosonke Buthelezi did not answer the question regarding the amount you can be paid if you are claiming UIF while on maternity leave.
It used be on a sliding scale with a maximum of approx R5500/month, but according to the new benefits, it will not be 66% of a maximum amount (salary dependent).
Any idea what that is?