Please note that this website cannot answer your questions about your UIF application. You must apply and submit your continuation forms via the UIF website. If you are struggling with the online application process, you can email Ms Ditoro Makgato, Mr Deon van Niekerk or Mr Tsepo Dube.
Makhosonke Buthelezi, director of communication and marketing at the Unemployment Insurance Fund, answers some questions relating to the new online UIF claiming process.
How many months can you claim UIF for?
UIF can be claimed for eight months, provided that you have full (238) credit days. For every six days that you work as a contributor, you receive one day’s credit, subject to a maximum of 238 days. To qualify for the full credit days you must have worked as a contributor for more than four years. The rate at which the benefits are payable ranges between 38% and 60% of your last remuneration as a contributor. Low-income earners receive a higher percentage.
I am from Welkom but I’m currently in Rustenburg looking for a job. As a UIF beneficiary I used to claim for UIF in Welkom. Do I have to return or can I receive my claim in Rustenburg?
If there are outstanding payments to be made on the original claim made in Welkom, then the claimant should continue to claim in Welkom. This will avoid confusion and delays because the records are in Welkom and it is easy to process the continuation of payment form from where the claim was originally made.
How long after being dismissed do I have to apply for benefits?
The prescription period for benefits is six months from date of termination of service, so you should submit your application for benefits as soon as possible after being dismissed. Note that ordinary benefits are payable from the date of application and not the date the job ended, so it is important to apply as soon as possible.
How do I go about filing online for my UIF benefits?
Simply go to www.ufiling.co.za and follow the steps to create an account. The service is completely free and allows UIF returns can to be done simply and conveniently online. Other benefits include ease of secure payments (debit order and credit push via internet banking) and faster processing times. uFiling is paperless and submission of declaration is instant and reliable.
As an online registered employee you will be able to securely submit your Application for Benefits (for unemployment, maternity, illness and adoption) as well as Continuation of Payment and Notice of Appeal. An employee can register on the Employee Portal if the employer has been accredited by the UIF. This portal will allow the employee to securely submit forms to the UIF electronically.
How long should it take after signing and being given a date as to when payment will be paid?
It should take no more than 10 working days to process the second or third payment after signing the continuation of payment. We use the 10 days to double check if the claimant is indeed still unemployed, and verify other personal details to prevent fraud.
I have not received my claim, and have had my forms sent back. What can I do?
Generally, claimants would be turned away if their forms are incomplete. Keep in mind that the banking details form is to be completed by the bank, and the salary schedule is to be completed by the employer. There are also cases where the claimant’s employment history shows that previous employer/s never terminated the applicant when she or he left.
If you are having a problem with a claim you can contact the call centre, but it helps to have the name of the official who has been assisting at the labour office as well as which labour office you have been dealing with in order to resolve the issue.
Sharecall: 0860-345-464 or 012-3371680 option 3
Email: ufilingsupport@uif.gov.za
I want to claim UIF during my maternity leave. How much will I receive?
The application should be made prior to the birth of a child or within six months of the birth.
The contributor must be receiving less than the normal remuneration while on maternity leave. Subject to credit days accumulated, benefits can be paid to a maximum of 121 days. In the event of a miscarriage or a stillbirth, benefits are only paid for a maximum period of six weeks after the miscarriage/stillbirth.
You can also claim for maternity benefits in the case of adoption. This application must be made within six months of the adoption order being issued by a competent court. The adopted child must be younger than two years old and only one of the adopting parents can apply for benefits, provided that the contributor suffers full or partial loss of earnings while physically caring for the child. Benefits are payable from the date on which adoption leave commences and the time must have been spent caring for the child.
Can I claim UIF benefits if I am too ill to work?
Yes, you can claim as long as the application is made within six months after you have stopped working due to the illness. Benefits are paid as from the date on which you stopped working. A medical certificate should be submitted to support the claim. The amount payable is the difference between what the employer pays and the rate that is prescribed in the benefits schedule of the Unemployment Insurance Act.
Benefits are only payable in respect of periods of illness lasting longer than 14 days and subject to credit days. Benefits can be paid to a maximum of 238 days in any period of four years.
| Ensure that your employer declares your UIF contribution with the Fund every month as this assists in the finalisation of the claims. Too often employers pay the lump sum via SARS, but UIF doesn’t know who they are paying for. So when the claimant applies, the Fund has to go back to the employer to obtain information about the individual applicant which delays the process. |
This article first appeared in City Press.
Hi I’ve been working for 32 years and I started to draw my UIF in Feb last year this year January they told me I’m done with UIF and I didn’t even receive a lumpsum for my first draw how does that work
Hi I have claimed my uif on the 12 Feb 2020 and they told me that I should come back on the 16th March 2020, that’s 35days and I went to sign on the 16th March 2020 they told me I should be paid within 7 days and I should come back on the 16th April 2020 yet I have not yet received the payment pls advise
I need to travel outside the borders of South Africa and will miss the date on which i must sign for the next payment. What can I do such that i don”t miss my payment
My son was retrenched in Febr 2019. UIF claim submitted 28 March 2019. UIF contacted us in July 2019 to submit payrole schedule – submit schedule. Visits UIF every month and got hold of supervisor which informed me that the payrole schedule is lost. Resubmit schedule 19 Februarie 2020 and told to come back in a month time. Still has no work but looking. Being supported by a widowed mother.. What can we do?
Good day.
i need to know how much will i be paid since i have i applied for maternity claim and i worked for 19month’s since june 2018 earning R4500 and march 2019 receive an increase to R5050.
I receive a notification on Wednesday for uif deposit og R768.98 am entitled to that less amount or should i query that amount.
Thank you.
Good Day.
I was on maternity for 4 months in 2018 and I went to the labour office to process my claim and after more than a year back at work I discovered that my claim was paid short. What can I do in this regard?
Hi I did sign for my first time they told me my first payment is R5400 but they payed me R254 in my account what can I do.towards that please help
Is it possible that You get paid once, and when you go to inquire they tell you I don’t have any money left
Hi
I applied for UIF via UFiling, I received an sms saying the claim has been approved, I then received an email saying that the request for payment has been received… Do I actually need to go to the labour office after the 15 days stated in the sms to submit the payment request ? Because I’ve already received a confirmation that my payment request has been received.
Thanx
Hi – my uif has been approved as well , should I go in to sign for my first payment I’m so lost
My husband has been place on I’ll retirement since 2018 due to head injuries it’s just now that he has to claim UIF.. will he be help?
I have submitted claim on 4th December onliner, on the 18th assessor completed. Sent UI-19 form together with ui28. I haven’t received update on progress. What do I do? Do I have to go to the nearest branch. How do I get feedback
Claim my uif in November..which my first pay.was in December the amount of 2500 which people I work with with less years than mine got 4500 to 4700 with same salary but I been there long paying uif..my salary schedule form its written 5years and 6months … I’m oldest in all of them but my first pay was little
Cancelled by paymaster…. whaat does that mean? reflecting on my delcarions history on my UIF profile
My uif claiming was approved without full benefits with 276 credit instead of 365 while I contributed about 7 years without a break. My question is how come I don’t get full benefits? and what might be the cause of this? please!
you need to contact the Labour department. Maybe your employer missed payments?
0800 843 843 or (012) 337 1680
Hi maya, I got paid 4 times and I’m left with 173 credits will I get them all ?
you need to follow up with the department
How because no one tells you how much you going to get and for how many months and it’s unfair
Cannot access ufiling due to password. Have to contact dept. No emails answered and keep holding on.phone numbers with no answer since 29 nov.
have you tried these contacts?
For enquiries call
0800 843 843 or (012) 337 1680
http://www.labour.gov.za
http://www.ufiling.co.za.
hi, I only got my first payment and when I returned for the second signing as per given apointment ,I was told that you’re were already been given full payments . how possible is that
They told me today that my claim was approved, but I fo not need to go in to office again, they will do a once off payment.
But still pending. They will call me.
What does that mean?
Morning
I have been getting uif for 8 months now .
The amount has changed this month.
My gross salary was R17000 .As per uif if you earned more than R12 500 per month your uif would be fixed amount for 12 months.
Why is this so .
Kind regards
Terry
Hy
I have signed for uif on the 2/12/2019 but I didn’t receive payment and they said is not approved I want to know what makes it not approved because I submitted all the document?.
Afternoon
I have signed for my first payment on the 2/12/2019 but even now I didn’t receive payment and they gave me another date to sign.i would like to know what happend?.
Hi Maya
Would to know if the UIF payout is the same each month?
Good day.
W
I applied online and received a sms that payment will be between 7 to 10 days. Does this mean working days or just normal days. It is my first payment.
If I log on to uif online my status says At pay master.
What can I do if the local UIF department only want’s to pay 6 months instead of 8
I claim uif before then I got a new job and 4 years is not fish after my first claim . Do I qualify to claim it again?
Good day
I would like to Know since i went to sign for my UIF payment on a friday , why is it that it still hasn’t reflected on my banking account. Previously i have returned a sign continuation of UIF payment however i received the funds on Saturday. what could possibly be the reason that the funds are still outstanding.
I would like to know if you paid weekly isn’t suppose to workout your salary you got and give you a monthly payment because I didn’t sign yet but money was paid in my account from uif and it’s than my normal weekly payment how’s that possible
These are extracts from the brochure that may assist:
The rate at which the benefits are payable is according to a sliding scale of
between 38-60%. Credits are given to the workers as they work and contribute
9 KNOW YOUR UIF RIGHTS AND OBLIGATIONS
to the Fund. The credits are earned as follows: For every four days that you
work as a contributor, you receive one day’s credit subject to a maximum
of 365 days. In order to qualify for the full 365 days credits, you must have
worked as a contributor for at least four years.
If the remuneration fluctuates/differs on a monthly or weekly basis, then the
average remuneration over the last six months must be used to calculate benefits
payable
I have received 3 UIF payments and will be signing on for my fourth soon. I have been told this is my last payment……………very confused as i was told you can claim for 6 months?
I have worked for a year and a half before being dismissed.
Why would i only get 4 payments instead of the normal six?
Their colleague didnt want to answer my question the last time i signed on.
Any advise would e helpful please?
Thank you.
There is a formula based on how long you worked for before claiming UIF – that determines the number of months you can claim
It’s my second time getting my uif payment and I only got 540 what could be the reason
HI
I want to know why my first payment is so small
If someone csn assist me i would appreciate it
0614880445
good day my husband claim on the 7th November 2019 still waiting.
Hi Maya
Please respond to our questions as it is of importance to some of us. My ten days of waiting for my second payment is over but no payment. What do I need to do as I need the money with urgency?
Kind regards
Msizi Sibiya
I personally cannot assist with any UIF queries but people are posting them and I encourage the department to read them and respond.
I received notification from UIF saying that it was approved requested me to submit for payment after 15 days at a local labour centre. Can I submit for payment on line or do I have to attend labour centre to do so.
I would like to know after 1st payment can I sign for 2nd payment at any labour office in Johannesburg
Can I request a lump sum payout from the uif?
NO
Good Day
I would like if I can submit my form for payment earlier than my payment date.
Thank You
Hi
It is more then 10 days today and I still have not received my second payment. What must I do?
I jus applied for uif for the first time in 10yrs and I received R3066 and no date to sign again
Hi
I have signed a contract with a new company and started to work last week ….. Can I still go sign for my second payment ? I still haven’t been paid from my new company ? … Thanks
how long after being terminated do i get my UI 19 form?
Hi Maya
I was told on the 4th of November that my uif claim would be paid within 10 days into my account.I have contacted the uif office and they said that my claim is now on hold and is being audited.How long does auditing take and what is the reason for it being done on my claim?Will I even receive the payment when all is done?
Hi maya
I have applied for maternity uif online and got my first payment now.. when do i complete my second continuation form online in order to get second payment. Online it says that it takes 10 working days for the money to be paid in.
They just make a dmall payment to make sure it is the correct baking details?
Is that correct
Hi I have signed uif on the 24 October 2019 and it’s the 7 November 2019 and I still have not received any money
Goodday
My payment was stopped due to a change of surname but it was then rectified its been 3 weeks since and they still havent fixed it or paid me yet is that normal…10 days are over
I claimed my uif after 6 months and is rejected so I wama know if I lost it or?
I signed for my payment on the 28 th of October 2019 but I still haven’t received my payment and this has not happened before what should I do
Hi Maya, my father-in-law went to sick pension in 2009. Can he claim for UIF
UIF is for people still actively looking for work – so not if he is on pension
My husband working 7years but uif fisrt paid 3000.00
Good day, say i submitted my claim or went to sign at labour and a payment was made, even though im given the next date of the following month to go sign again, is it possible that i can claim using ufiling 2 weeks after the last payment was paid?
In simple terms can you claim on ufiling twice in one month?
dis gewoontlik 30-35 dae na eerste betaling
Good day,
I’ve submitted my maternity UIF claim, which has been received. It was however rejected. I immediatly submitted a notice of appeal. 1. What would the rejection reason be?. 2 How long does notice of appeal take
Morning
I signed for my first payment on 12 December even now I didn’t receive payment and they give me another date to sign. What wrong I won’t the money?